Episode 30 highlights with Dave Malouf:
- What is ResearchOps and DesignOps?
- Challenges of operationalizing research and design in growing organizations and how to overcome them
- Dave’s tips and insights in how to grow design and research in your company more efficiently
- Who owns “ResearchOps” and what does that person(s) do?
- How to determine when you should be thinking about DesignOps and ResearchOps
Episode 29 highlights with Jorge Arango:
- The similarities between physical architecture and UX design
- Tips we can apply from the process of architecture to digital design
- How to think about physical spaces to inform the digital information spaces you create
- Feedback loops in digital information spaces
- How the rate of change in physical buildings vs. digital spaces has changed our expectations as a culture
- The ways language greatly impact our expectations and design of digital spaces
- Design ethics in digital places where civic discourse happens and how we as designers can be more mindful in creating them
Episode 28 highlights with Jim Kalbach:
- What is the difference between user experience, customer experience and marketing
- Jim’s background in UX design and how that helped him transition to his role now in customer experience and product education
- Remembering that the “grass is never greener” and no organization is perfect in order to have a longer term impact where you work
- What is the true secret to becoming a kick ass design leader
- The long term effects of even the smallest UX and user research decisions
- Experience mapping principles and tips from Jim’s book
- Building empathy and understanding for your stakeholders and business to be a more successful designer
What is User Research?
Aurelius Podcast: Episode 27 with Brianna Sylver on the Differences Between Market Research and User Research
Listen to Episode 27 for highlights with Brianna Sylver including:
- The difference between user research and market research
- Using both market research and user research to build a better design strategy
- Why market research may not be what you think it is
- How and when you should think about doing user research more like a market researcher
- Project mindset vs. product mindset
- Tactical vs. strategic UX design
Doing user research and collecting customer feedback lands you with a whole lot of data. In fact it can be pretty tough for even the most senior designers, researchers and product managers to sort through it all...so imagine how hard it would be for stakeholders and other team members to figure out what we learned. Enter the “research nugget”.
Episode 26 highlights with Jeffrey Zeldman:
- How Jeffrey and the team at An Event Apart design the experience of the conference
- The dangers in the seduction of building “cool” stuff as opposed to the things people need
- What’s the difference between junior designers and senior designers?
- Design ethics, mindfulness and inclusiveness in UX design and product management
- How the web and design has changed since 1995
Aurelius Podcast: Episode 25 with Michelle Fitzpatrick on Product Management and User Research at Intercom
Episode 25 highlights:
- Product management at Intercom
- Choosing the right problems to solve for your customers
- What user research looks like at Intercom
- How Michelle and the product team at Intercom chooses which projects to work on
- Where does UX design start and Product Management end?
Episode 24 Highlights:
- What is creativity?
- The concept of “flow” and its role in identifying and harnessing your creativity
- Denise’s story of her very own zone of genius and how you can find yours
- Dangers of burnout, how you got there, how to dig yourself out and also how to avoid it
- Different types of motivation and what they have to do with your work
- How making custom earrings helps Denise be a better writer and speaker
- Using HALT to take care of yourself and foster your inner creativity
Episode 23 Highlights:
- What is ResearchOps and how do you operationalize user research?
- Making research accessible to everyone in the organization
- How InVision documents and stores user research insights
- Lindsey’s trick for helping all of InVision build empathy with their customers
- Getting new employees at InVision up to speed with who their customers are as part of their new hire onboarding
- How to get started in your ResearchOps practice or operationalizing user research and your company
- Keeping individual projects aligned to broader company goals
- How Lindsey and InVision uses the Jobs To Be Done framework to keep user research focused