Aurelius Podcast: Episode 33 with Kate Towsey on ResearchOps, User Research Repositories and Strategic Impact

Posted on November 27th 2018 by Zack Naylor, CEO, Co-founder

Episode 33 highlights with Kate Towsey:

  • Kate’s background and how she got into user research and ResearchOps
  • What it was like to “research the researchers”
  • The global ResearchOps community and how it all began
  • Research repositories and libraries
  • Leading research operations at Atlassian
  • How and why the ResearchOps community grew to what it is now
  • Kate’s definition for #WhatisResearchOps?

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Organize and Share Your User Research with a Central Repository

Create Company Wide Empathy with a User Research Repository

Creating insights to share and act on is the most important work you do as a UX or user research professional.

Your research must create a sense of empathy for the people you’re designing for with your team and company. This means your insights and findings must be clear, findable and actionable.

With rapidly changing expectations and methods for communication and sharing knowledge, it’s critical to start building a sustainable research practice right away that builds institutional knowledge of your customers.

Doing so generates better intuition and decision making, as well as wide spread empathy at your organization.

Investing in a user research repository to organize, search and share everything you learn from customer research early helps you accomplish these things and build true customer empathy in your organization.

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Aurelius Podcast: Episode 32 with Gregg Bernstein on User Research and Strategic Impact

Posted on October 31st 2018 by Zack Naylor, CEO, Co-founder

Gregg Bernstein On User Research - Aurelius Podcast Episode 32 Highlights:


  • How Gregg and his team are doing user research at Vox Media
  • Doing user research for broad audiences and industries
  • Using smaller research projects to lead to larger more strategic research
  • How to most effectively share your user research findings with stakeholders and your team
  • Thoughts on UX research repositories and libraries
  • Tools and tips for setting up your ResearchOps and process for taking in, conducting and sharing user research at your company
  • Making user research more strategic to influence company focus and direction
  • Avoiding the pitfalls of overthinking in the user research process

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Aurelius Podcast: Episode 31 with Hana Nagel on Building Confidence Through User Research in Your Organization

Episode 31 highlights with Hana Nagel:

  • How the President of the United States did “user research” and what you can learn from that in your work as a UX designer, researcher and product maker
  • Doing user research...about user research, so that you can see much more success with your organization adopting a more user centered mindset
  • Focusing on the outcomes of research to create a greater impact with user research at your company
  • Learning the behavior of your teams and company in order to sell user research internally
  • How to empower other teams to do user research themselves in order to scale user research at your company
  • How to turn user research and findings into action and recommendations
  • Giving your team and company confidence in doing the right things

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A User Research Methods, Process and Overview Guide

Posted on August 17th 2018 by Zack Naylor, CEO, Co-founder

Photo by rawpixel on Unsplash


What is User Research?

User research is the practice of understanding the people using a design, product or service. While there’s many methods and approaches to conducting user research one thing is universally true, user research is critical to making more informed design, product and feature decisions.

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Aurelius Podcast: Episode 16 with Andy Vitale on Applying User Research and Gaining Business and Stakeholder Trust

Episode 16 highlights:

  • What makes experiences valuable?
  • Getting a "seat at the table" with design...and then what to do with it
  • Growing from a designer to a design leader
  • Speaking the language of the business to sell your vision and ideas
  • How to tie design decisions to business metrics

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Aurelius Podcast: Episode 15 with Indi Young discussing Empathy, User Research, Synthesis and Thinking Styles

Posted on May 3rd 2018 by Zack Naylor, CEO, Co-founder

Episode 15 highlights:

  • Non dominant thinking styles, diversity in product design and user research
  • Difference between problem space research and solutions research and why it matters
  • The concept of “thinking styles” in research and how to apply them in UX design
  • How machine learning and AI can create emergent experiences in the future
  • Different types of empathy (cognitive and emotional), what they are and how to use each one
  • A brilliant, tactical example of how to make sense of what you learn from user research

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Aurelius Podcast: Episode 14 with Steve Portigal on User Research, Analysis and Learning from Customers

Posted on May 3rd 2018 by Zack Naylor, CEO, Co-founder

Episode 14 highlights:

  • Why you should be doing [more] user research
  • How to convince your stakeholders that user research is important
  • 3 approaches to building brilliant products and features (and which one is best)
  • Convincing your stakeholders and leaders to do (more) user research
  • What is a user research process to make sure you’re learning the right things
  • The difference between research analysis and research synthesis

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Aurelius Podcast: Episode 13 with Andy Budd on Design Thinking, User Research Insights and Synthesis

Episode 13 highlights:

  • The beginnings of Clearleft
  • How the UX agency to client relationship has changed
  • Designing like a detective
  • Gathering the right evidence to do great UX design
  • The tools and application are of design thinking
  • How to go from research, synthesis and insights into actual design
  • Dangers of “research theater” and how to avoid them
  • Getting past the obvious solutions to create your most brilliant designs

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Aurelius Podcast: Episode 12 with Tomer Sharon on Polaris from WeWork, UX Nuggets and Key Insights and ResearchOps

Posted on August 15th 2017 by Zack Naylor, CEO, Co-founder

Episode 12 highlights:

  • Tomer Sharon’s version of a user research repository tool at WeWork, Polaris
  • Tomer Sharon on Democratizing UX
  • What is user research
  • Research nuggets and key insights, what they are and how to create them
  • How to do user research the right way
  • What questions can user research answer
  • Difference between finding out what customer want vs what they need

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