Episode 19 highlights:

• How Mariah came into Human Centered Design from an Industrial Design background
• Doing user research and how to include developers/technologists
• What are customer feedback loops, how to create and act on them at scale
• What it takes to build a truly customer centered organization
• How Pluralsight conducts, analyzes and applies user research at scale
• The process of Directed Discovery and how to do it
• Doing human centered design at scale with a large and growing team
• How to empower everyone at your organization to understand customers better

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Links from this episode:

Mariah Hay will be speaking at the following conferences:

Enterprise UX – June 2018

RevolveConf – October 2018