Aurelius Podcast: Episode 25 with Michelle Fitzpatrick on Product Management and User Research at Intercom
Episode 25 highlights:
- Product management at Intercom
- Choosing the right problems to solve for your customers
- What user research looks like at Intercom
- How Michelle and the product team at Intercom chooses which projects to work on
- Where does UX design start and Product Management end?
Episode 24 Highlights:
- What is creativity?
- The concept of “flow” and its role in identifying and harnessing your creativity
- Denise’s story of her very own zone of genius and how you can find yours
- Dangers of burnout, how you got there, how to dig yourself out and also how to avoid it
- Different types of motivation and what they have to do with your work
- How making custom earrings helps Denise be a better writer and speaker
- Using HALT to take care of yourself and foster your inner creativity
Episode 23 Highlights:
- What is ResearchOps and how do you operationalize user research?
- Making research accessible to everyone in the organization
- How InVision documents and stores user research insights
- Lindsey’s trick for helping all of InVision build empathy with their customers
- Getting new employees at InVision up to speed with who their customers are as part of their new hire onboarding
- How to get started in your ResearchOps practice or operationalizing user research and your company
- Keeping individual projects aligned to broader company goals
- How Lindsey and InVision uses the Jobs To Be Done framework to keep user research focused
Episode 22 highlights with Peter Morville:
- Peter’s new book “Planning for Everything” and what led him to decide to write a book about planning
- What we can learn from the U.S. Marines about planning better design and research projects
- Peter’s framework of S.T.A.R.F.I.N.D.E.R and how to use it for better planning of your ux, design and research projects
- How Agile development process can help...and hinder your design and software project planning
- Are you OVER-planning? How to determine if you are and if so work at getting better at improvising
- Tips for convincing your stakeholders to do (or do more) user research
- Systems thinking and how it applies to UX design and product management
- Ways to be more self-aware in the design, features and decisions we make in our work as UX designers, researchers and product managers
Episode 21 Highlights:
- Lou’s background, the beginning of the internet and how UX/IA all started
- The stories behind Lou meeting Tim Berners Lee and Larry Page
- How Lou started Rosenfeld Media, the UX book publishing company
- The story of the blind men and the elephant and how it applies to building a great user experience
- DesignOps, ResearchOps and how Lou began major conferences around those topics
- Lou’s advice for those of us working in large organizations doing UX design
Creating an awesome design, product and experience is hard work. Making the RIGHT design, product or experience is even harder. The smartest teams first figure out the “What” before they decide the “How”.
Whether you’re designing a new product or experience, or improving an existing one, you have to first figure out What you’re making before you can effectively execute the How.
Defining and agreeing on What you’re doing first gives everyone much better clarity to focus on executing How to get it done.
iA002 episode highlights:
- The technology stack that we built Aurelius with and how it’s evolved over time
- Understanding common development terms to better communicate design ideas
- An inside look at how Joseph and Zack make decisions about the product and the company
- Behind the scenes views and opinions on making technology upgrades and feature prioritizations
- How we build Aurelius like Wyatt Earp
First who, then what. That’s the popular mantra to building massively successful and long-lasting companies. The same is true for crafting beautifully designed products and experiences. You may look to tools and processes for the secret to building a great product and user experience but in the end, the secret is people. Knowing who you are designing and building for and having a team who cares about helping those people will give you the greatest chance of success.
Aurelius Podcast: Episode 20 with Aarron Walter on UX Organization Models, DesignOps and User Research
Episode 20 highlights:
- What does a high functioning design team look like and how are they organized?
- The three types of successful enterprise UX organization models
- How companies like Target, Spotify, Netflix, Google and more are doing designops and great UX design at scale
- Creating and sharing user research findings across your organization
In our very first episode of Inside Aurelius, we discuss a number of topics with highlights including:
- Why we made Aurelius v2 and how we got there
- How we used user research and customer feedback to completely re-design and re-develop our product and company focus
- UX design, science and art
- How Joseph, our CTO took an interest in UX as a developer and how UX can enrich a developers work and satisfaction
- How and why developers should participate and have a stake in user research