Aurelius Podcast: Episode 32 with Gregg Bernstein on User Research and Strategic Impact

Gregg Bernstein On User Research – Aurelius Podcast Episode 32 Highlights:

  • How Gregg and his team are doing user research at Vox Media
  • Doing user research for broad audiences and industries
  • Using smaller research projects to lead to larger more strategic research
  • How to most effectively share your user research findings with stakeholders and your team
  • Thoughts on UX research repositories and libraries
  • Tools and tips for setting up your ResearchOps and process for taking in, conducting and sharing user research at your company
  • Making user research more strategic to influence company focus and direction
  • Avoiding the pitfalls of overthinking in the user research process

read more… “Aurelius Podcast: Episode 32 with Gregg Bernstein on User Research and Strategic Impact”

Aurelius Podcast: Episode 31 with Hana Nagel on Building Confidence Through User Research in Your Organization

Episode 31 highlights with Hana Nagel:

  • How the President of the United States did “user research” and what you can learn from that in your work as a UX designer, researcher and product maker
  • Doing user research…about user research, so that you can see much more success with your organization adopting a more user centered mindset
  • Focusing on the outcomes of research to create a greater impact with user research at your company
  • Learning the behavior of your teams and company in order to sell user research internally
  • How to empower other teams to do user research themselves in order to scale user research at your company
  • How to turn user research and findings into action and recommendations
  • Giving your team and company confidence in doing the right things

read more… “Aurelius Podcast: Episode 31 with Hana Nagel on Building Confidence Through User Research in Your Organization”

Aurelius Podcast: Episode 30 with Dave Malouf on DesignOps and ResearchOps

Episode 30 highlights with Dave Malouf:

  • What is ResearchOps and DesignOps?
  • Challenges of operationalizing research and design in growing organizations and how to overcome them
  • Dave’s tips and insights in how to grow design and research in your company more efficiently
  • Who owns “ResearchOps” and what does that person(s) do?
  • How to determine when you should be thinking about DesignOps and ResearchOps

read more… “Aurelius Podcast: Episode 30 with Dave Malouf on DesignOps and ResearchOps”

Aurelius Podcast: Episode 27 with Brianna Sylver on the Differences Between Market Research and User Research

Listen to Episode 27 for highlights with Brianna Sylver including:

  • The difference between user research and market research
  • Using both market research and user research to build a better design strategy
  • Why market research may not be what you think it is
  • How and when you should think about doing user research more like a market researcher
  • Project mindset vs. product mindset
  • Tactical vs. strategic UX design

read more… “Aurelius Podcast: Episode 27 with Brianna Sylver on the Differences Between Market Research and User Research”

Aurelius Podcast: Episode 25 with Michelle Fitzpatrick on Product Management and User Research at Intercom

Episode 25 highlights:

  • Product management at Intercom
  • Choosing the right problems to solve for your customers
  • What user research looks like at Intercom
  • How Michelle and the product team at Intercom chooses which projects to work on
  • Where does UX design start and Product Management end?

read more… “Aurelius Podcast: Episode 25 with Michelle Fitzpatrick on Product Management and User Research at Intercom”

Aurelius Podcast: Episode 23 with Lindsey Redinger on User Research and ResearchOps

Episode 23 Highlights:

  • What is ResearchOps and how do you operationalize user research?
  • Making research accessible to everyone in the organization
  • How InVision documents and stores user research insights
  • Lindsey’s trick for helping all of InVision build empathy with their customers
  • Getting new employees at InVision up to speed with who their customers are as part of their new hire onboarding
  • How to get started in your ResearchOps practice or operationalizing user research and your company
  • Keeping individual projects aligned to broader company goals
  • How Lindsey and InVision uses the Jobs To Be Done framework to keep user research focused

read more… “Aurelius Podcast: Episode 23 with Lindsey Redinger on User Research and ResearchOps”

Aurelius Podcast: Episode 22 with Peter Morville on Planning, User Research and Mindfulness

Episode 22 highlights with Peter Morville:

  • Peter’s new book “Planning for Everything” and what led him to decide to write a book about planning
  • What we can learn from the U.S. Marines about planning better design and research projects
  • Peter’s framework of S.T.A.R.F.I.N.D.E.R and how to use it for better planning of your ux, design and research projects
  • How Agile development process can help…and hinder your design and software project planning
  • Are you OVER-planning? How to determine if you are and if so work at getting better at improvising
  • Tips for convincing your stakeholders to do (or do more) user research
  • Systems thinking and how it applies to UX design and product management
  • Ways to be more self-aware in the design, features and decisions we make in our work as UX designers, researchers and product managers

read more… “Aurelius Podcast: Episode 22 with Peter Morville on Planning, User Research and Mindfulness”

Aurelius Podcast: Episode 13 with Andy Budd on Design Thinking, User Research Insights and Synthesis

Episode 13 highlights:

  • The beginnings of Clearleft
  • How the UX agency to client relationship has changed
  • Designing like a detective
  • Gathering the right evidence to do great UX design
  • The tools and application are of design thinking
  • How to go from research, synthesis and insights into actual design
  • Dangers of “research theater” and how to avoid them
  • Getting past the obvious solutions to create your most brilliant designs

read more… “Aurelius Podcast: Episode 13 with Andy Budd on Design Thinking, User Research Insights and Synthesis”

Aurelius Podcast: Episode 14 with Steve Portigal on User Research, Analysis and Learning from Customers

Episode 14 highlights:

  • Why you should be doing [more] user research
  • How to convince your stakeholders that user research is important
  • 3 approaches to building brilliant products and features (and which one is best)
  • Convincing your stakeholders and leaders to do (more) user research
  • What is a user research process to make sure you’re learning the right things
  • The difference between research analysis and research synthesis

read more… “Aurelius Podcast: Episode 14 with Steve Portigal on User Research, Analysis and Learning from Customers”

Aurelius Podcast: Episode 17 with Erika Hall on User Research, Collaborating with Stakeholders and Design Culture

Episode 17 highlights:

  • Using research and design to create products and services that are more balanced in the world
  • Where to start helping your company make a bigger impact with user research
  • “Startup” culture and how it can be very unhealthy and unproductive
  • Why some companies still aren’t doing user research (or enough) and how you can help
  • How having shared goals boosts collaboration and creativity

read more… “Aurelius Podcast: Episode 17 with Erika Hall on User Research, Collaborating with Stakeholders and Design Culture”