Aurelius Podcast: Episode 25 with Michelle Fitzpatrick on Product Management and User Research at Intercom

Posted on July 10, 2018September 19, 2019 by Zack Naylor

Tags Podcast, Product Management, User Research, Ux

Episode 25 highlights:

Product management at Intercom
Choosing the right problems to solve for your customers
What user research looks like at Intercom
How Michelle and the product team at Intercom chooses which projects to work on
Where does UX design start and Product Management end?

Aurelius Podcast: Episode 21 with Lou Rosenfeld on DesignOps, ResearchOps and UX

Posted on May 8, 2018September 19, 2019 by Zack Naylor

Tags Designops, Information Architecture, Podcast, Research Ops, Researchops, Ux

Episode 21 Highlights:

Lou’s background, the beginning of the internet and how UX/IA all started
The stories behind Lou meeting Tim Berners Lee and Larry Page
How Lou started Rosenfeld Media, the UX book publishing company
The story of the blind men and the elephant and how it applies to building a great user experience
DesignOps, ResearchOps and how Lou began major conferences around those topics
Lou’s advice for those of us working in large organizations doing UX design

Aurelius Podcast: Episode 15 with Indi Young discussing Empathy, User Research, Synthesis and Thinking Styles

Posted on May 3, 2018September 19, 2019 by Zack Naylor

Tags Podcast, User Research, Ux, Ux Research

Episode 15 highlights:

Non dominant thinking styles, diversity in product design and user research
Difference between problem space research and solutions research and why it matters
The concept of “thinking styles” in research and how to apply them in UX design
How machine learning and AI can create emergent experiences in the future
Different types of empathy (cognitive and emotional), what they are and how to use each one
A brilliant, tactical example of how to make sense of what you learn from user research

Aurelius Podcast: Episode 10 with Jeff Patton on Product Discovery and User Research

Posted on May 3, 2018September 19, 2019 by Zack Naylor

Tags Podcast, Product Discovery, User Experience Design, User Research, Ux, Ux Research

Episode 10 highlights:

What product discovery is and how to do it
The wrong way to do user research and how to avoid it
A process to make sure you’re building products and features that solve real problems
When product discovery starts and ends
4 steps to conducting product discovery
The importance, and dangers, confidence level in design or product ideas

Aurelius Podcast: Episode 13 with Andy Budd on Design Thinking, User Research Insights and Synthesis

Posted on May 3, 2018September 19, 2019 by Zack Naylor

Tags Design Thinking, Key Insights, Podcast, User Experience Design, User Research, Ux, Ux Research

Episode 13 highlights:

The beginnings of Clearleft
How the UX agency to client relationship has changed
Designing like a detective
Gathering the right evidence to do great UX design
The tools and application are of design thinking
How to go from research, synthesis and insights into actual design
Dangers of “research theater” and how to avoid them
Getting past the obvious solutions to create your most brilliant designs

Aurelius Podcast: Episode 16 with Andy Vitale on Applying User Research and Gaining Business and Stakeholder Trust

Posted on May 3, 2018September 19, 2019 by Zack Naylor

Tags Business Strategy, Podcast, Stakeholders, User Research, Ux, Ux Design, Ux Research

Episode 16 highlights:

What makes experiences valuable?
Getting a “seat at the table” with design…and then what to do with it
Growing from a designer to a design leader
Speaking the language of the business to sell your vision and ideas
How to tie design decisions to business metrics

Aurelius Podcast: Episode 17 with Erika Hall on User Research, Collaborating with Stakeholders and Design Culture

Posted on May 3, 2018September 19, 2019 by Zack Naylor

Tags Podcast, Stakeholders, User Experience, User Experience Design, User Research, Ux

Episode 17 highlights:

Using research and design to create products and services that are more balanced in the world
Where to start helping your company make a bigger impact with user research
“Startup” culture and how it can be very unhealthy and unproductive
Why some companies still aren’t doing user research (or enough) and how you can help
How having shared goals boosts collaboration and creativity

Why The Best Design and Product Teams Decide What, Then How

Posted on May 2, 2018September 19, 2019 by Zack Naylor

Tags Product Development, Product Strategy, Ux

Creating an awesome design, product and experience is hard work. Making the RIGHT design, product or experience is even harder. The smartest teams first figure out the “What” before they decide the “How”.

Whether you’re designing a new product or experience, or improving an existing one, you have to first figure out What you’re making before you can effectively execute the How.

Defining and agreeing on What you’re doing first gives everyone much better clarity to focus on executing How to get it done.

People Are the Secret to Great Products

Posted on April 17, 2018September 19, 2019 by Zack Naylor

Tags Product Development, User Research, Ux

First who, then what. That’s the popular mantra to building massively successful and long-lasting companies. The same is true for crafting beautifully designed products and experiences. You may look to tools and processes for the secret to building a great product and user experience but in the end, the secret is people. Knowing who you are designing and building for and having a team who cares about helping those people will give you the greatest chance of success.

Photo by Avel Chuklanov on Unsplash

Aurelius Podcast: Episode 20 with Aarron Walter on UX Organization Models, DesignOps and User Research

Posted on April 17, 2018September 19, 2019 by Zack Naylor

Tags Design Ops, Podcast, Research Ops, User Research, Ux

Episode 20 highlights:

What does a high functioning design team look like and how are they organized?
The three types of successful enterprise UX organization models
How companies like Target, Spotify, Netflix, Google and more are doing designops and great UX design at scale
Creating and sharing user research findings across your organization