Aurelius Podcast: Episode 30 with Dave Malouf on DesignOps and ResearchOps

Posted on September 18, 2018September 19, 2019 by Zack Naylor

Tags Design Ops, Designops, Podcast, Research Ops, Researchops, User Research

Episode 30 highlights with Dave Malouf:

What is ResearchOps and DesignOps?
Challenges of operationalizing research and design in growing organizations and how to overcome them
Dave’s tips and insights in how to grow design and research in your company more efficiently
Who owns “ResearchOps” and what does that person(s) do?
How to determine when you should be thinking about DesignOps and ResearchOps

Aurelius Podcast: Episode 29 with Jorge Arango on Design Ethics

Posted on September 11, 2018September 19, 2019 by Zack Naylor

Tags Design Ethics, Podcast, Product Management, Product Strategy, Ux

Episode 29 highlights with Jorge Arango:

The similarities between physical architecture and UX design
Tips we can apply from the process of architecture to digital design
How to think about physical spaces to inform the digital information spaces you create
Feedback loops in digital information spaces
How the rate of change in physical buildings vs. digital spaces has changed our expectations as a culture
The ways language greatly impact our expectations and design of digital spaces
Design ethics in digital places where civic discourse happens and how we as designers can be more mindful in creating them

Aurelius Podcast: Episode 28 with Jim Kalbach on Customer Experience and Design in Business

Posted on August 27, 2018September 19, 2019 by Zack Naylor

Tags Business Strategy, Customer Experience, Podcast

Episode 28 highlights with Jim Kalbach:

What is the difference between user experience, customer experience and marketing
Jim’s background in UX design and how that helped him transition to his role now in customer experience and product education
Remembering that the “grass is never greener” and no organization is perfect in order to have a longer term impact where you work
What is the true secret to becoming a kick ass design leader
The long term effects of even the smallest UX and user research decisions
Experience mapping principles and tips from Jim’s book
Building empathy and understanding for your stakeholders and business to be a more successful designer

A User Research Methods, Process and Overview Guide

Posted on August 17, 2018August 14, 2024 by Zack Naylor

What is User Research?

User research is the practice of understanding the people using a design, product or service. While there’s many methods and approaches to conducting user research one thing is universally true, user research is critical to making more informed design, product and feature decisions.

Aurelius Podcast: Episode 27 with Brianna Sylver on the Differences Between Market Research and User Research

Posted on August 7, 2018September 19, 2019 by Zack Naylor

Tags Market Research, Podcast, User Research

Listen to Episode 27 for highlights with Brianna Sylver including:

The difference between user research and market research
Using both market research and user research to build a better design strategy
Why market research may not be what you think it is
How and when you should think about doing user research more like a market researcher
Project mindset vs. product mindset
Tactical vs. strategic UX design

How to Create UX Research Nuggets like Polaris from WeWork

Posted on July 31, 2018August 14, 2024 by Zack Naylor

Doing user research and collecting customer feedback lands you with a whole lot of data. In fact it can be pretty tough for even the most senior designers, researchers and product managers to sort through it all…so imagine how hard it would be for stakeholders and other team members to figure out what we learned. Enter the “UX research nugget”.

Aurelius Podcast: Episode 26 with Jeffrey Zeldman on Web Design and Design Ethics

Posted on July 24, 2018September 19, 2019 by Zack Naylor

Tags Design Ethics, Podcast, Web Design

Episode 26 highlights with Jeffrey Zeldman:

How Jeffrey and the team at An Event Apart design the experience of the conference
The dangers in the seduction of building “cool” stuff as opposed to the things people need
What’s the difference between junior designers and senior designers?
Design ethics, mindfulness and inclusiveness in UX design and product management
How the web and design has changed since 1995

Aurelius Podcast: Episode 25 with Michelle Fitzpatrick on Product Management and User Research at Intercom

Posted on July 10, 2018September 19, 2019 by Zack Naylor

Tags Podcast, Product Management, User Research, Ux

Episode 25 highlights:

Product management at Intercom
Choosing the right problems to solve for your customers
What user research looks like at Intercom
How Michelle and the product team at Intercom chooses which projects to work on
Where does UX design start and Product Management end?

Aurelius Podcast: Episode 24 with Denise Jacobs on Creativity and Banishing Your Inner Critic

Posted on June 22, 2018September 19, 2019 by Zack Naylor

Tags Creativity, Podcast

Episode 24 Highlights:

What is creativity?
The concept of “flow” and its role in identifying and harnessing your creativity
Denise’s story of her very own zone of genius and how you can find yours
Dangers of burnout, how you got there, how to dig yourself out and also how to avoid it
Different types of motivation and what they have to do with your work
How making custom earrings helps Denise be a better writer and speaker
Using HALT to take care of yourself and foster your inner creativity

Aurelius Podcast: Episode 23 with Lindsey Redinger on User Research and ResearchOps

Posted on June 5, 2018September 19, 2019 by Zack Naylor

Tags Podcast, Research Ops, User Research

Episode 23 Highlights:

What is ResearchOps and how do you operationalize user research?
Making research accessible to everyone in the organization
How InVision documents and stores user research insights
Lindsey’s trick for helping all of InVision build empathy with their customers
Getting new employees at InVision up to speed with who their customers are as part of their new hire onboarding
How to get started in your ResearchOps practice or operationalizing user research and your company
Keeping individual projects aligned to broader company goals
How Lindsey and InVision uses the Jobs To Be Done framework to keep user research focused